Credits, Billing, Refunds, and Cancellation
This policy explains how credits are charged, when refunds may be available, and how plans and top-ups behave during beta.
Effective date · 2026-03-29
1. Credits
Plans grant recurring monthly credits. Top-ups and admin grants add one-time credits. Credits are consumed when billable features run.
Displayed pricing is based on the current internal credit schedule and may change when provider pricing changes.
2. Charges and failures
- Completed billable operations consume credits.
- If a provider rejects a queued generation before a billable result exists, we may reverse or avoid the charge according to the billing logic for that flow.
- Duplicate billing or obvious service-side charging mistakes can be reviewed for correction.
3. Refund posture
Except where mandatory law requires otherwise, purchases are generally non-refundable once credits are delivered.
We may provide refunds or credit corrections for duplicate charges, legal obligations, or clear service failures where LizzFlix charged you for a materially broken flow.
4. Plans and cancellation
Recurring plans can be changed or cancelled through the billing portal. Cancellation typically affects the next billing cycle unless local law requires a different result.
Top-ups are one-time purchases and do not auto-renew.
5. Billing support and disputes
If you think a charge is wrong, use the in-app contact page before filing a dispute. Include the account email, approximate time, and what failed.