Credits, Billing, Refunds, and Cancellation

Credits are prepaid units that you spend on generations, renders, and voices in LizzFlix. They are personal, cannot be transferred, and have no cash value. Before you start a paid action, the app shows what it costs in credits.

Credit costs follow the current credit schedule and may change when provider pricing changes.

You pay the price and currency shown before you pay. Stripe processes the payment.

Final price. No VAT is added: we are not registered for VAT.

• Plan credits come with a monthly plan and expire at the end of the billing period they were granted for.
• Top-up credits are one-time purchases and do not expire.
• Credits we grant for free, such as promotional or support credits, may expire; we tell you their terms when we grant them.

• Completed billable operations consume credits.
• If a provider rejects a queued generation before a billable result exists, we may reverse or avoid the charge according to the billing logic for that flow.
• Duplicate billing or obvious service-side charging mistakes can be reviewed for correction.

• Unused top-up credits: refunded on request within 14 days of purchase, even after they were added. Write to support@lizzflix.xyz.
• Duplicate charges and charges for features that clearly did not work: refunded or credited back.
• Otherwise, purchases are not refundable once the credits are delivered, unless the law requires otherwise. Your statutory rights as a consumer are not affected.
• Refunds go back to the payment method you used.

Plans renew every month until you cancel. You can change or cancel a plan through the billing portal; cancellation takes effect at the end of the current billing period, unless local law requires a different result.

Top-ups are one-time purchases and do not auto-renew.

If you close your account, we refund on request unused top-up credits bought in the last 14 days. Other unused credits lapse when the account is closed, unless the law requires otherwise.

If you think a charge is wrong, write to support@lizzflix.xyz or use the contact page before you dispute it with your bank. Include the account email, approximate time, and what failed.

If you are a consumer, you can turn to the Czech body for out-of-court resolution of consumer disputes: Česká obchodní inspekce (ČOI), Gorazdova 1969/24, 120 00 Praha 2, https://adr.coi.gov.cz. We do not link to the EU online dispute resolution platform, which closed on 20 July 2025.